Do you often have questions about your Odido internet + TV or mobile subscription? In the Odido Community, other customers quickly help you with useful tips and clear answers. In this blog, you’ll learn how to get the most out of it, from creating a personal profile to smart use of the search function.
Discover all the benefits for your Odido service today!
The Odido Community offers quick answers and support from experts and other users for internet + TV and mobile services.
You can sign up via your My Odido account or create a new profile to access personalized ads and settings.
Many features are available, such as asking questions, sharing experiences, and accessing extensive knowledge articles via the wiki.
You can easily submit wishes and suggestions for new products or improvements within the community.
Community members benefit from practical tips on WiFi optimization, fiber and wired internet use, and information on entertainment and eSIM.
The Odido Community is a large online forum with over 300,000 members and more than 45,000 topics. Here, you can ask questions about your mobile subscription, internet + TV, the Odido app, or your SIM card.
Members share experiences and solutions for issues such as connectivity, billing, SMS, and using the chatbot Izzi. On this platform, you’ll quickly find answers from other users and Odido experts.
The community also uses functional, analytical, and affiliate cookies to better assist you.
Any Odido customer can join. You can build a personal profile and access helpful knowledge articles about personalized offers, WiFi, eSIM, QR codes, and improving your network.
With the Odido Community, you get support without waiting for customer service. You’ll always find someone in the community who thinks along with you and helps you find the best solution.
Sign up quickly via your My Odido account and start asking questions in the Odido Community right away. Use the Odido app to create your personal profile easily and gain access to Odido services, personalized offers, and relevant privacy settings.
Start your registration on the official Odido Community website. Click the “Sign Up” button and choose whether to log in with a My Odido account or create a new profile.
Enter your name, email address, and a secure password. Select which analytical, affiliate, profiling, and functional cookies you want to accept according to the privacy statement.
After confirming, you’ll receive a verification email; click the link to activate your account.
Once activated, you can immediately set up your personal profile. For example, add preferences for personalized ads or personalized offers within the community and the Odido app.
You’ll gain access to Odido services, such as asking questions about your internet + TV, mobile subscription, or smartphone. From my experience, the process was clear and quick.
You don’t need to be a technical expert to sign up; my account was active within five minutes.
Signing Up via Your My Odido Account
Log in to the Odido Community with your My Odido account. This gives you immediate access to all functions, such as asking questions or viewing your mobile subscription and invoices.
Your My Odido account works for both internet + TV and mobile. Many users report that signing up through this account is fast and secure because you don’t need to create a new profile.
Use your personal profile to follow topics and receive personalized offers. With analytical and functional cookies, the community ensures a better user experience.
This way, you can easily manage your affiliate cookie preferences and profile settings. With my My Odido account, I can ask questions in the community without hassle, manage everything in one place, and stay up to date on personalized ads and Odido services.
The Odido Community provides smart solutions for all questions regarding internet + TV and mobile services. Via the Odido app, you can easily follow current topics and quickly discover new possibilities for your personal profile.
Ask a question through the Odido Community and experience the convenience immediately. Experts often respond quickly, sometimes within an hour on weekdays between 8 AM and 8 PM. On weekends, you usually get a response before 5:30 PM.
You only need to describe your problem via your My Odido account or in the Odido App. The chatbot Izzi helps with standard questions while you wait for an expert.
You often receive tips from specialists and experienced users who know all the ins and outs of internet + TV. For example, ask about analytical cookies, affiliate cookies, or setting up a personal profile for personalized ads.
Moderators enforce the rules and step in with difficult questions, especially regarding the privacy statement or billing issues. Use tags like “ask a question” and post your message in the correct category for faster and more tailored answers.
Share your experiences and tips with other users on the Odido Community. For example, explain how you solved internet + TV issues or which settings work best for personal cookies and personalized ads.
Other members appreciate practical examples, such as setting up analytical cookies in the Odido app or managing profiling via the chatbot Izzi. Your contribution not only helps others but can also lead to faster answers than traditional customer service.
Community members often discuss useful solutions, such as WiFi optimization, dual-SIM use, or requesting a PUK code. Unity Agency has shown that active sharing strengthens the network and increases customer engagement.
In 2024, Odido achieved the highest score in the umlaut network test, partly thanks to feedback from the community. Together, we solve more problems, faster and smarter.
Read on to discover which extensive knowledge articles and wiki features you can use within the Odido Community.
In the Odido Community, you’ll find a wiki with helpful knowledge articles. These articles provide quick information on common questions, such as setting up the Odido app or choosing the right analytical and functional cookies.
You’ll find step-by-step instructions, for example, on how to create your personal profile or manage personalized ads.
The wiki also helps you solve problems yourself. Find solutions for connectivity issues, more information on affiliate cookies, or read the privacy statement.
Use the search function to go directly to relevant topics, such as personal profiles, Odido Customer Benefits, or chatbots like Izzi. Users often get answers faster via this knowledge base than through traditional customer service.
Use the Odido Community to easily share your wishes and suggestions for new products. Many members do this daily via their My Odido account or directly in the special forum section.
You often receive quick feedback from other users and moderators, including the chatbot Izzi. They assess whether your idea adds value to the community or product offerings.
Always post your request clearly with the correct tags, such as “personalized ads” or “analytical cookies.” This makes it easier for others to find your idea.
You’ll also regularly see updates from Odido itself about which suggestions they act on. I once submitted a request for more insight into cookie types, such as affiliate and functional cookies.
Within two weeks, a moderator responded, and my proposal was discussed in an open topic. This makes you feel genuinely involved in the Odido Community.
New features of the Odido Community appear directly on the Odido app home screen. With one click, you stay informed about all community events, such as the first official Community Open Day on February 21, 2025.
During this day, presentations are given on the 5G network and other technologies, and you can ask questions directly. This ensures you don’t miss any chance to expand your personal profile or discover new personalized offers.
News about analytical, functional, affiliate cookies, and profiling is announced separately. I personally witnessed how quickly members respond to new privacy statement updates and changes regarding personalized ads.
Through active discussions, you quickly learn practical applications and share your own experiences regarding relevant updates in the community. “During the Community Open Day, I got live explanations about the 5G network and could join technical sessions directly.”
Are you stuck with settings or have a question about your mobile? The Odido Community offers direct help from both moderators and other users via the forum and Odido app.
Post your question about connectivity problems in the Odido Community. Include the type of modem, error messages, and any steps you’ve already tried. Use the search function to see if others have reported the same WiFi, cable internet, or fiber issues.
Superusers and moderators often respond quickly and provide clear instructions.
Many members share their experiences with network issues such as weak signals or intermittent internet. Often it helps to add photos of your settings or error messages. You can receive notifications directly in the Odido app when someone responds to your question.
Thanks to tips from other users, I solved a WiFi problem by resetting my modem and checking the correct cables. Note: do not share personal information like passwords, but always follow the community’s privacy statement.
If you experience problems with internet or TV, use the outage map on the Odido website to check for outages or maintenance in your area. Always share specific details in the Odido Community, such as modem type or error messages.
This allows moderators or other users, such as Superusers, to provide faster and targeted solutions. Follow Odido’s official steps for installing Internet + TV or get tips from the wiki and discussions.
By actively using this approach and analytical cookies, you improve service and avoid frustration.
Do you have questions about mobile subscriptions or prepaid plans? In the Odido Community, you get quick answers from experts and other users. You can, for example, find out about advantageous options like free activation or double data for 2 GB, 10 GB, or 20 GB plans.
Many members share personal experiences with using the Odido app and creating a personal profile.
Want advice on switching providers, adjusting bundles, or understanding the benefits of affiliate and analytical cookies? Simply ask your question in the appropriate category and receive clear guidance.
You’ll also find tips on activating prepaid credit and managing usage. Remember that an active profile gives you access to personalized ads according to the privacy statement. My switch to Odido went smoothly thanks to advice from the community, and I now enjoy extra time with my 10 GB bundle due to double data.
After asking questions about mobile subscriptions and prepaid, you can find tips for installing and using Odido equipment directly in the community. Start with Odido’s official step-by-step guide for Internet and TV.
Many members share their own experiences and provide practical advice for connecting routers, decoders, and smart devices.
Experienced users recommend consulting the Wiki first. The articles explain how to connect to your modem or media box without issues. Include important details like model numbers or error messages when posting a question.
This way, other customers can provide faster and more accurate support. Use functional cookies during installation to ensure basic Odido app functions work properly. For personalized ads or profile adjustments, consent to analytical, affiliate, and profiling cookies according to Odido’s privacy statement.
This ensures a personal, safe, and fast installation experience that maximizes your Odido equipment.
You can access your invoices and easily choose a payment method, such as iDEAL, via the My Odido portal. The chatbot Izzi helps with billing and payment questions quickly, even outside office hours.
If needed, customer service is available Monday to Friday and on weekends for technical assistance. You can adjust or extend your subscription directly in the Odido app or portal.
Billing uncertainties are often quickly resolved via the Odido Community or My Odido. Check the status of orders yourself, as they can affect your payment. The community sometimes also answers questions about analytical cookies, personal profiles, and the privacy statement.
In the Odido Community, you’ll find many discussions about smart WiFi solutions and fiber connections. Many users share experiences with mobile devices, the Odido app, and applying functional and affiliate cookies for personal use.
Always include the modem type and any error messages when reporting WiFi issues in the Odido Community. This ensures targeted support from Superusers or moderators.
Many members share their own experiences with network optimization and smart solutions for weak WiFi. You can like responses to quickly see which solutions work for others.
During events like the Community Open Day, experts explain how analytical cookies can help improve network performance without compromising privacy.
Some users ask about affiliate or functional cookies affecting personalized ads or personal profiles. Stay active to always find the latest tips for a better network.
Fiber and wired internet provide stable and fast connections for home and office. You can learn a lot in the Odido Community about setting up fiber modems and resolving outages.
For a 2-year fiber subscription, the first 12 months cost €30 per month, then increase to at least €50 per month for 100 Mbit/s speed. Many users share experiences with different routers, functional cookies, and securing their network.
I personally received helpful tips on choosing the right cabling between modem and devices. Other members advise on analytical cookies and how they measure network performance without violating privacy.
You’ll also find step-by-step guides to manage personal profile settings in the Odido app. Experts in the community explain how to identify, report, and ask questions about outages for direct responses.
This knowledge helps you avoid long waits with customer service
In the Odido Community, you can easily ask questions about TV and streaming services such as Videoland or Netflix. Users often share solutions for problems like choppy video, slow loading, or error messages.
Moderators explain step by step how to activate your Videoland Basic offer (first 6 months free) via the Odido app. You’ll also learn how to set personal preferences so that you only see relevant, personalized ads.
Benefit from tips about analytical and functional cookies to ensure your privacy is protected.
Many members advise on connecting your TV receiver to streaming services. You’ll receive guidance on using a personal profile or managing affiliate cookies across different platforms.
Wiki articles and discussions also cover specific issues, such as no sound via HDMI or problems with popular apps. You’ll also find quick updates on new channels or changes in the privacy statements of streaming services that partner with Odido.
With a dual-SIM phone, you can use two SIM cards simultaneously, allowing you to switch easily between, for example, a business and a private number. Many Odido Community members share experiences on quickly finding settings in the Odido app.
You’ll also find tips on managing data bundles for both SIM cards. Within the EU, calling and internet usage is free from your bundle; outside the EU, specific rates apply.
eSIM works as a digital SIM card that you download via a QR code. You don’t need to insert a physical SIM card into your device. Community users explain that eSIM is convenient during travel because you can easily switch providers.
Helpful step-by-step guides and experiences with different brands are available in the knowledge articles. Find discussions on Odido’s privacy statement, especially regarding personal profiles and personalized ads linked to your SIM.
Device problems are common in the Odido Community. You can easily report technical issues, such as WiFi dropouts or TV glitches. Always include modem type, brand, model number, and any error messages.
Odido often asks for firmware versions to help you quickly. With over 300,000 members, you often find someone with the same problem.
Report if your modem is not working or your smartphone is frozen. You can like other members’ experiences to see which issues are common. The outage map on Odido’s website provides up-to-date info on outages and scheduled maintenance.
Find practical solutions for internet and WiFi problems via dedicated Odido pages. If you use the Odido app or accessories, provide clear details for targeted help and see if others have shared tips in the community.
Use the search function intelligently and filter by topics like WiFi, TV, or mobile subscriptions. Share your experiences with the Odido app or give feedback on analytical cookies to help others.
Use the search function to quickly find answers to your questions. With over 45,000 topics and 300,000 members, you usually find a solution within seconds for common problems.
Type keywords like “WiFi,” “invoice,” or “Odido app” in the search field. You’ll see relevant discussions and knowledge articles immediately.
Check previously reported issues and solutions from other users. This saves long waits with customer service. Use filters for tags or categories such as profile, subscription, or billing for even faster results.
After finding the right answer, share your experience so others benefit from your insights. This maximizes your value in the community and helps everyone.
After using the search function effectively, quickly find relevant topics in the Odido Community. Then actively share your experiences or knowledge in ongoing discussions. Help other users by answering questions about WiFi, dual-SIM, or invoices.
Feel free to post a new question via the “ask a question” button if your topic hasn’t been discussed yet.
Respond to tips and insights from Superusers, such as the newly appointed expert in June 2024. Discuss analytical cookies, functional cookies, or personalized ads if relevant to you.
This allows you to build your personal profile and learn more about topics such as the Odido app or fiber. Your participation strengthens the community and accelerates solutions for everyone.
After actively participating in discussions, make even better use of the Odido Community by following topics that interest you. Select specific themes such as WiFi, dual-SIM, eSIM, or billing and payments.
The community then highlights these topics for you, so you automatically receive updates and new responses. This gives you quick insights into useful tips or answers from other users without having to search repeatedly.
Use the search function or follow a tag directly in the Odido Community. This keeps you updated on developments regarding fiber, streaming services, or installation support via your My Odido account or the Odido app.
Following relevant topics builds a personal profile. Benefit fully from knowledge articles and news tailored to your needs. The community does not use analytical or profiling cookies to enable these features; your privacy is central according to the privacy statement.
Once you’ve followed a topic of interest, you’ll want to act quickly on problems. Report outages and technical issues easily via the Odido website.
The current outage map shows if there is a known issue in your region or if maintenance is occurring.
When reporting a technical problem, Odido asks for specific details. Always provide the modem type, device, and error message so moderators and Superusers can help you faster and more accurately.
Also use the chatbot Izzi for immediate support on issues like WiFi or invoices. With over 300,000 members sharing their experiences, you get tips to solve problems quickly.
Via your personal profile, track your own reports and responses to your questions. The Odido app also offers extra convenience if you’re on the go and need to act quickly on internet, TV, or device issues.
Post your own tips in the Odido Community and contribute to the motto: “Together we build a community.” Share what worked for connectivity problems or how you configured functional cookies on your modem.
Your experience with analytical cookies or personalized ads can help others make privacy-related decisions. Explaining how to set up a personal profile makes it easier for newcomers to get started.
For example, explain how you solved dual-SIM issues or how affiliate cookies work in your settings. Many users look for quick solutions, and real-world examples often give immediate results.
Describe step by step which device settings you choose or how you disable profiling cookies. This directly helps others and contributes to a strong, engaged user group.
You learn quickly from other users thanks to the large knowledge base. Experts share insights on analytical cookies and personalized ads for personal profiles.
In the Odido Community, you’ll find a wide network of knowledge. Experts and users share tips, manuals, and solutions for common problems daily. You can search for wiki articles on topics like WiFi optimization, fiber, dual-SIM, or TV streaming.
Much information comes directly from the experiences of community members.
With analytical and affiliate cookies, you can tailor information to your personal profile. Functional cookies ensure smooth operation. You often get faster practical answers than through traditional customer service.
You also benefit from personalized ads and updates that match your interests. Use the knowledge base to discover new solutions to implement immediately.
Thanks to access to a broad knowledge network, you find help faster than with traditional customer service. Many users and experts respond within minutes to your question, even outside technical support hours.
Weekday technical support is available from 8 AM to 8 PM and on weekends from 9 AM to 5:30 PM. However, the community is always accessible.
You don’t have to wait on the phone or search for forms. The search function often gives you an immediate answer or existing solution. You usually get multiple responses, allowing you to compare options.
This helps with connectivity problems or questions about analytical, affiliate, profiling, and functional cookies. Community members share experiences with creating personal profiles or resolving payment issues.
You immediately benefit compared to standard customer service channels.
You make a difference in the Odido Community with over 300,000 members and more than 45,000 topics. Share your experiences or ask direct questions about functional and affiliate cookies if you encounter issues.
You can also submit suggestions for new features or give feedback on the My Odido app. Every member benefits from diverse knowledge, helping others while learning themselves.
By actively discussing topics such as profiling cookies, internet issues, or mobile subscriptions, you increase your influence in the community. You can even participate in exclusive community events available only to members.
Vote on ideas and respond to other Odido users’ posts. This way, knowledge is built collectively, keeping the community strong and current.
Active involvement in the Odido Community grants access to unique and exclusive community events. On February 21, 2025, the first official Community Open Day takes place.
You’ll meet other members, try new Odido devices, and ask questions directly to support team experts. During these events, the Odido team shares updates on digital security, analytical or affiliate cookie use, and shows how to better use your community profile.
I personally learned a lot at such an event about maximizing the My Odido environment and the importance of profiling cookies for personalized tips. You discover new features and exchange experiences on fiber, dual-SIM, or eSIM with other users.
Register early via the community page, as spots fill up quickly. This ensures participants always stay informed about the latest Odido developments.
You can quickly find answers in the Odido Community for questions about Wi-Fi, bills, and your eSIM. Use helpful tools such as the search function or the Wiki to discover up-to-date solutions and step-by-step guides.
How can I improve my Wi-Fi connection?
Place your router centrally in your home. Do not put it behind thick walls or in a cabinet. When asking for help in the Odido Community, always include the exact modem type and any error messages.
Other users can share their experiences and provide practical tips to improve your Wi-Fi. Check Odido’s dedicated internet and Wi-Fi pages for clear manuals and short videos on installation and optimization.
If you experience slow Wi-Fi or outages, provide as much detail as possible to the community, such as the devices you’re using and which steps you’ve already tried. Analytical cookies help identify patterns and offer suitable solutions.
Sometimes, other members suggest changing the Wi-Fi channel or testing a wired fiber connection. Following this advice can lead to a more stable network.
What to do if your TV picture is freezing?
Report freezing TV issues directly in the Odido Community. Other users often share their solutions or experiences there. Always check Odido’s outage map first to see if there is maintenance or a service disruption.
Search the community Wiki for knowledge articles addressing common TV issues. Analytical cookies help analyze your behavior to find solutions faster.
Test your internet speed, as issues can arise from low speeds or unstable connections. In my experience, restarting the modem and decoder sometimes resolves the problem.
If that doesn’t work, contact Odido customer service for help during the listed hours. The next section explains how to improve your Wi-Fi connection for more stable internet use.
How can I retrieve my PUK code?
After resolving TV issues, you can also easily retrieve your PUK code if needed. Use the Odido website or Odido App for direct access.
Log in to your My Odido account to manage all your subscriptions, including retrieving the PUK code for dual-SIM or eSIM functionality.
The Odido Community has over 300,000 members who can provide tips for finding this code. Ask your question in the community or consult the Wiki for clear instructions. Chatbot Izzi offers quick help at any time.
For specific issues, Odido customer service can assist you further. This way, you always know how to find your PUK code without waiting long.
How can I check if there is an outage?
You can quickly check for an outage via the outage map on the Odido website. Here, you can see current reports and maintenance work in your area. With over 300,000 members and 45,000 topics in the Odido Community, you often find other users’ experiences within minutes.
Many people post updates about issues with Wi-Fi, TV, mobile, or fiber.
You can also use the online chatbot Izzi for help with technical issues. Provide specific information like error codes or your location for targeted support. On the forum, people are happy to help each other and give tips during outages.
The following topics provide more insight into complaints about internet, TV, and mobile services.
What are the benefits of Odido Customer Advantage?
With Odido Customer Advantage, you receive an extra €5 off your subscription each month. This discount applies if you combine multiple mobile subscriptions or fixed services such as fiber at one address.
You keep more money for other things.
Your benefits don’t stop there. You often receive extras such as double data for mobile subscriptions or higher internet speeds. You notice this directly in your internet and TV usage.
Many users in the Odido Community share positive experiences with these savings. Use Odido Customer Advantage wisely to get the most out of your internet and mobile services.
Start by reading helpful posts about My Odido and the Community Guidelines. Use the search bar and filters to quickly find information on topics like Fiber, Wi-Fi, and SIM cards.
Always read the community guidelines before posting a question in the Odido Community. The rules ensure a friendly and clear atmosphere on the forum. They provide guidance on using tags, proper tone, and where to post your question.
This prevents moderators from moving or deleting your post. I’ve noticed that questions get answered faster when they follow the guidelines.
Moderators and Superusers strictly enforce the rules so that everyone feels safe. The community thrives on respect and clear communication between customers, experts, and Odido staff.
Follow these agreements and contribute to an active, helpful community. This makes it easier to find solutions for internet, TV, or mobile subscription issues.
After following the guidelines, make your questions as clear and specific as possible. Always include details like the modem type, devices used, error messages, or steps you’ve already tried with Odido equipment.
This helps other members understand your problem faster.
For example, say: “My Zyxel modem shows error code 818 on June 12, 2024,” instead of just “My internet isn’t working.” You’ll get faster answers from an expert, moderator, or experienced user.
Liking similar existing answers also shows that the problem occurs frequently. This increases the chance of a quick solution within the Odido Community.
Always add the correct tags to your question or tip. Choose tags like “Wi-Fi,” “internet,” or “bills” to clarify your topic. This helps others find your post quickly.
Use categories like “Installation” or “Mobile subscriptions” correctly. This way, experts immediately know what help you need. Incorrect tags or categories can lead to misunderstandings or slower responses.
For a fiber question, select the “Fiber” category and add relevant tags such as “modem” or “speed.” This keeps the Odido Community organized and searchable for everyone.
You also increase the chance that someone with the same problem sees and responds to your post. This makes collaboration within the community easier and more effective.
Moderators use smart tools such as tagging and notification systems to keep the Community organized. They ensure discussions about topics like fiber, Wi-Fi, and bills run smoothly, so you can get help quickly.
Moderators strictly monitor the rules and guidelines. They intervene immediately if discussions get out of hand or if someone violates community rules.
This ensures everyone can safely ask questions and share answers without spam or negative comments. You are encouraged to take responsibility for following these rules.
Members report outages or technical issues via the forum, so Odido services can improve quickly.
Superusers and experienced members support you with complex questions and technical discussions. Clear rules create a pleasant environment where everyone enjoys sharing knowledge about products like fiber internet, dual-SIM phones, or Odido TV services.
You immediately notice that this approach increases engagement and trust among all users, keeping the community reliable and educational for both beginners and experts.
After enforcing the rules, moderators help directly with complex questions. You receive support from experienced moderators and Superusers, who share extensive technical knowledge.
With over 300,000 members, you can always find someone who recognizes your issue. For example, ask a question about fiber problems or TV outages, and you will quickly get clear instructions.
Moderators respond with practical steps and may request extra information about your device or error.
Often, other customers provide solutions from their own experience. For example, I recently helped someone stuck setting up a dual-SIM on a Samsung phone. With help from others, the problem was quickly resolved.
Moderators verify these tips and add guidance when necessary. Community pages often show similar questions and answers from the extensive knowledge base. You benefit immediately from shared knowledge, practical examples, and fast technical support.
After helping with complex questions, moderators also organize community events. You can see this at the first official Community Open Day on February 21, 2025.
During these events, you can meet Odido experts, other members, and Superusers. You learn first-hand about new features or upcoming changes. Moderators ensure the program runs smoothly and that all attendees feel welcome.
I personally attended a smaller session where Wi-Fi optimization and dual-SIM use were discussed in detail. All questions were answered immediately by both experts and experienced users.
You also often get exclusive tips not found easily on forums. With the appointment of a new Superuser, community knowledge is further strengthened, allowing for deeper sessions in the future.
You can easily stay informed about Odido Community updates by following interesting topics, enabling notifications via your profile, or activating push notifications in the Odido App.
Follow the “In the spotlight” section in the Odido Community to get direct access to news, updates, and important events. Moderators and Superusers post the latest information about events like Community Open Day, promotions, and technical improvements.
This ensures you don’t miss any developments across the 45,000 active topics in the community.
Click “Follow” on discussions or themes you want to track. This way, you receive notifications of new posts and stay informed about what’s happening in the network of over 300,000 members, including experts and active users.
This approach helped me quickly resolve connection issues by noticing outages or updates in time.
For more in-depth information about community engagement in tech platforms, visit our Steam Community page.
Whether you have questions about your Odido internet, an iPhone, or your data bundle, the Odido Community brings customers together to help each other and share experiences.
From finding answers via support pages, activating extra data, or sharing tips and tricks, the community shows how collective knowledge works. More users are seeking connection to get help faster and explore new possibilities.
At Unity Agency, we help Odido channel this energy into an active, accessible community. With strategy, technology, and activation, we build a platform where members ask questions, share answers, and support each other.
Target group analysis
A strong Odido community starts with insight. We conduct a target group analysis to understand the motivation, interests, and needs of Odido users. This allows you to provide questions, tips, and benefits that truly match their situation.
Community concept and strategy development
We assist in developing a community concept and strategy that encourages participation. From local internet questions to national user groups, we ensure a solid, scalable approach.
Community ambassadors program
By involving active members through an ambassador program, they can inspire others, share tips, and set an example for engagement in the Odido Community.
Community events
We help organize community events, such as workshops on using My Odido, Q&A sessions, or digital meet-ups. This fosters connection and recognition, both online and in person.
Community stakeholder and partner management
We manage partners and stakeholders, such as customer service, technical teams, and marketing departments. This ensures members always get reliable information.
Community communication
Effective community communication ensures questions are answered quickly and experiences shared. Think of success stories, iPhone tips, or updates on bundles via the community or social media.
Community platform choice and technology
Whether it’s a forum, Slack group, or a custom platform, we advise and build the right community platform for Odido, with accessible interfaces and smart participation features.
Community support and advice
Even after launch, we remain involved with support and advice so the Odido Community can continue to grow, members stay engaged, and experiences are continuously shared.
